Frequently Asked Questions
Our FAQ page covers everything from shipping and delivery to product information and more. Find the answers you need and shop with confidence today.
How do I make changes to a shipment that has already gone out?
Unfortunately, if your order has already processed and/or shipped we are unable to make changes to the items within your order. If you need to change the shipping address of your order, please contact our customer service team at customerservice@star
Why are there small white particles in my Synthehol Gin Alternative?
You may notice delicate white particulates in your bottle, particularly when it has been chilled. This is a natural and expected characteristic of the product. Synthehol Gin Alternative is crafted with a touch of organic wildflower honey to enhance i
Out of stock item inquiry?
Please enter your email address to be notified when the wine(s) or item become available again.
How much does shipping cost?
Shipping costs are calculated based on the weight and size of your order, as well as the final delivery destination. Wine shipments can be more expensive than standard deliveries due to several factors, including heavy packaging, alcohol compliance r
How do you ship your wine?
Our wines are shipped via FedEx using secure packaging specifically designed for wine shipments. Please note that FedEx requires all shipments containing alcohol to be signed for upon delivery by an adult age 21 or older. A valid government-issued ID
Should I ship to my home or my work?
Customers may choose either a residential or business address for delivery. Please note that shipments cannot be delivered to PO Boxes. Per state regulations, Star Trek Wines orders must be shipped to an address where an adult age 21 or older will be
How do I change my shipping address?
Please contact Customer Service as soon as possible with your email address, order number, and updated shipping address if you need to make a change to your delivery information. Please note that if your order has already been processed and/or shippe
How can I cancel and/or refund my order?
Please note that once an order has been prepared for shipment by our warehouse, it cannot be canceled. If timing allows with the carrier, we may be able to reroute your package back to our warehouse prior to the final delivery attempt for a $20 rerou
What should I do if my wine is damaged or broken?
Please contact Customer Service with your email address, order number, and a brief description of the damaged or broken items. Photos of the damaged product(s) are required in order to review and process replacement requests. Customers have up to 30
How do I track my package?
We currently use FedEx as our preferred carrier. When your order ships, you will receive a shipment notification email that will include the tracking number for your order. You may then proceed to the carrier's platform with your tracking number for
I have a question that is not listed; whom should I call?
Contact customer service via: [email protected]
What should I do if I know I will not be home at the time of delivery?
FedEx will attempt delivery for up to three consecutive business days. If delivery is unsuccessful, your package may be held for pickup at a local FedEx location for 3–5 days before being returned to us. To help ensure successful delivery, we recomme
What do I do if you miss my delivery?
The carrier will attempt delivery 2–3 times. If delivery is unsuccessful, your package may be held for pickup at a local FedEx location for approximately 5 days (hold times may vary by location) before being returned to us. To help avoid missed deliv
Damage has occurred during shipment. What should I do?
At Star Trek Wines, customer satisfaction is important to us. If your order arrives damaged, is lost in transit, or you receive an incorrect item, please contact our Customer Service team at [email protected] and we will do our best t
Why does someone have to sign for my package?
To comply with all applicable state and federal laws regarding the sale and delivery of alcohol, carriers require that all alcohol shipments be signed for upon delivery by an adult age 21 or older. A valid government-issued ID, such as a driver’s lic
Do you ship to my state?
If your state is not listed above, please fill-out this form to be contacted when your state comes online. Due to state laws, we are currently not shipping Chateau Picard to: CO, MO and MI. We currently do not ship internationally. Due to state laws,
Do you ship overseas? To Canada?
Unfortunately, we do not ship internationally at this time.
Do you sell in stores?
At this time, Star Trek Wines is available exclusively online and is not currently sold in retail stores. However, we encourage you to contact your local wine or liquor retailer and let them know you’d like to see Star Trek Wines carried in their sto
Order History
We’ve upgraded the Star Trek Wines website with a refreshed look and improved shopping experience for our valued customers. As part of this update, all customers will need to create a new account. Please note that order history from purchases made pr
Which products are shipping NOW?
All products which are currently in stock are available for shipping now. **Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping.
Using Shop Pay Installments
If you use Shop Pay Installments as a payment option, the grand total of your order will be split into 4 equal payment installments, automatically billed to your credit card every two weeks. If you chose this payment option during the checkout proces
Why do you need my date of birth for orders containing alcohol?
All orders require a DOB of someone 21 years of age or older due to state and federal regulations, if a DOB isn’t provided your order will be cancelled and refunded within 3 business days.
Holiday Closure Dates
Hello!. Please note that our customer service and warehouse team will be closed for all holidays and weekends throughout the year. We hope you will enjoy time with your family and friends. Thank you for being a customer.
Online wine sales delivered to your door
Star Trek Wines specializes in Online Wine Sales delivered directly to your door. Only available online, these custom crafted wines were made in partnership with CBS, Star Trek & Wines that Rock, the premier lifestyle wine company. With unique wines