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Frequently Asked Questions
Our FAQ page covers everything from shipping and delivery to product information and more. Find the answers you need and shop with confidence today.
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Out of stock item inquiry?
Please fill in your email contact information and when the wine(s) or item are available again, you will be notified.
How much does shipping cost?
The shipping amount charged is determined by weight, size of the package and the final shipping destination. In addition, due to multiple factors, the shipment of wine can be quite pricey (think heavy boxes, wine compliance fees, signature upon deliv
How do you ship your wine?
Our wines are shipped via FedEx in a secure box specifically made for shipping wine. FedEx requires that any shipment containing alcohol must be signed for upon delivery by a person 21 years of age or older. Therefore, a government issued ID and sign
Should I ship to my home or my work?
Customers may choose a valid home or office address (No PO Boxes are allowed) for their shipment destination. Please be advised that per state regulations, Star Trek Wines must be shipped to an address where an adult 21+ will be available to show a g
How do I change my shipping address?
Please contact customer service with your email address and order number ASAP with a correct/valid physical address. Be advised that if the order has already processed and/or shipped, there is a $20 redirect fee per package. Please note if FedEx is i
How can I cancel and/or refund my order?
Please note that once our warehouse has prepared an order for shipping, it cannot be canceled. If time allows with the carrier, we may be able to reroute your package back to our warehouse for a $20 reroute/redirect fee prior to the final delivery at
What should I do if my wine is damaged or broken?
Contact customer service with your email address, order number and a brief description of the broken/damaged items. Photos of the damage or broken items might be requested. Upon review and approval, a replacement order can be issued.
How do I track my package?
When your order ships, you will receive a shipment notification email that will include the tracking number for your order. You may then proceed to the carrier's platform with your tracking number for delivery status and information pertaining to you
How do I make changes to a shipment that has already gone out?
Unfortunately, if your order has already processed and/or shipped we are unable to make changes to the items within your order. If you need to change the shipping address of your order, please contact our customer service team. There is a $20 per pa
What should I do if I know I will not be home at the time of delivery?
FedEx will attempt delivery three business days in a row, if the package is undeliverable, FedEx will hold the order at Will Call for 3-5 days at one of their locations and then it is returned back to us. It is always best to ship to a place of work
What do I do if you miss my delivery?
The carrier will make 2-3 shipment delivery attempts, if undelivered they will hold the parcel(s) at Will Call for pick up for approx. 5 days (individual hold locations times may vary) before the order is returned back to us. It is always best to shi
Damage has occurred during shipment. What should I do?
Star Trek Wines strives to ensure the satisfaction of our customers. If your order is damaged in transit, lost or is incorrect, please contact our customer service team at [email protected]. We will do our best to be of assistance. W
Why does someone have to sign for my package?
To ensure that we follow all state and federal regulations regarding the sales and delivery of alcohol, carriers require that any shipment containing alcohol must be signed for by a person 21 years of age or older and an identification such as a gove
Do you ship to my state?
If your state is not listed above, please fill-out this form to be contacted when your state comes online. Due to state laws, we are currently not shipping Chateau Picard to: CO, MO, MI and TX. We currently do not ship internationally. Due to state l
Do you ship overseas? To Canada?
Unfortunately, we do not ship internationally at this time.
I have a question that is not listed; whom should I call?
Contact customer service via: [email protected]
Do you sell in stores?
Unfortunately not at this time, but we do encourage you to contact your local liquor stores and request they carry Star Trek wines.
Order History
We have upgraded our Star Trek Wines website with a modernized look and feel which will provide you, our valued customer, the best shopping experience! That said, a new account will need to be created by each of our customers. Unfortunately, your pur
Which products are shipping NOW?
All products which are currently in stock are available for shipping now. **Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping.
Using Shop Pay Installments
If you use Shop Pay Installments as a payment option, the grand total of your order will be split into 4 equal payment installments, automatically billed to your credit card every two weeks. If you chose this payment option during the checkout proces