Returns
We value our Star Trek Wines customers, please see our policies below regarding returns.
Replacement and Refund Inquiries
If your wine arrives damaged, we are happy to replace the affected product(s) once the damage has been verified. When applicable, refunds will be processed within 5–10 business days after a resolution has been confirmed. At Star Trek Wines, customer
What is your return policy?
Due to state alcohol compliance regulations, alcoholic products cannot be returned and all sales are final. For additional assistance, please contact our Customer Service team at [email protected]. *The sale and shipment of alcohol ar
How do I track and make changes to my shipping address?
You can track your shipment and request shipping address changes using the link provided in your shipment confirmation email or by contacting support.startrekwines.com. If your order has already been processed, a $20 redirect/reroute fee per package
How do I cancel my order?
Please note that once an order has been prepared for shipment by our warehouse, it cannot be canceled. If timing allows with the carrier, we may be able to redirect or reroute your package back to our warehouse prior to the final delivery attempt for
What happens if my wine arrives damaged?
If your wine arrives damaged, we are happy to replace the affected product(s) once the damage has been verified. When applicable, refunds will be processed within 5–10 business days after a resolution has been confirmed. At Star Trek Wines, customer