We value our Star Trek Wines customers, please see our policies below regarding returns.
If the wine arrives damaged, upon verification we are happy to replace the product(s) for you. When applicable, refunds will be completed within 5-10 days once a resolution has been agreed upon. At Star Trek Wines we strive for excellence and custome
Due to compliance reasons alcoholic products cannot be returned in keeping with state regulations. For further assistance please contact our Customer Service department at [email protected]. *The sale and shipping of alcohol is subje
You can track your parcel(s) and request changes to your shipping address using the link provided in your shipment confirmation email or contact us via support.startrekwines.com. If your order has processed, there is a $20 per package redirect/rerout
Please note that once our warehouse has prepared an order for shipping, it cannot be canceled. If time allows with the carrier, we may be able to redirect/reroute your package back to our warehouse for a $20 fee prior to the final delivery attempt. B
If the wine arrives damaged, upon verification we are happy to replace the product(s) for you. When applicable, refunds will be completed within 5-10 days once a resolution has been agreed upon. At Star Trek Wines we strive for excellence and custome