How do I cancel my order?Updated 10 months ago
Please note that once our warehouse has prepared an order for shipping, it cannot be canceled. If time allows with the carrier, we may be able to redirect/reroute your package back to our warehouse for a $20 fee prior to the final delivery attempt. Be advised, that once an order is delivered an order can't be cancelled or returned.
In some instances, a cancellation and refund may be allowed minus ALL shipping charges & reroute charges. All unauthorized return may be subject to a $30 restocking/return fee.
***During the holiday season due to high volumes, we are unable to process any cancellation requests once an order is placed.
Note: Many states have specific laws about the transfer and shipment of wine. Wines are shipped as quickly as possible and generally leave our warehouse within 2-4 business days of ordering.
Send an email to [email protected] and we will do our best to help.
*The sale and shipping of alcohol is subject to state compliance/regulations.